Hebei Lianfu Biotechnology Co., Ltd. (Eva-Hebei lianfu + Annie55)

[verylargeshoes]

They had items in stock that no other vendors had the time. Stupid move on my part. That’s why I moved all communications here so people can see how you deals with disputes.

I'm hoping it works out for you, and thank you for sharing the experience here. Hopefully either they'll get their shit together or, if they're just scammers, other people will be spared the same ordeal.

 

[Frontdouble]

This whole thread pretty much exposed her though. Everyone can see she advised a refund and transaction id will be provided via WhatsApp, none of them happened and I had to follow up. She claims she can be trusted as well, yet it’s evident she doesn’t honour her words

 

[Frontdouble]

she’s clearly working as she’s replying to my WhatsApp. She was confident the funds were sent then now claiming the accountant sent it to the wrong address as she’s still recovering from surgery, and will provide me transaction id.

Quite odd how she didn’t send me transaction id when requested 3 times but now offering once it’s been processed. But hey, she said she will provide it to me on in previous posts, let’s see what excuse she pulls this time

 

[Eva-Hebei lianfu]

she’s clearly working as she’s replying to my WhatsApp. She was confident the funds were sent then now claiming the accountant sent it to the wrong address as she’s still recovering from surgery, and will provide me transaction id.

Quite odd how she didn’t send me transaction id when requested 3 times but now offering once it’s been processed. But hey, she said she will provide it to me on in previous posts, let’s see what excuse she pulls this time

please check your wallet
Transaction details:
X̌XXXXXXXX
Sorry for the inconvenience.
We will be more proactive in improving our service in the future
Thanks for your supporting and trust。

 

[Eva-Hebei lianfu]

I'm curious - for those who have ordered from this source, what convinced you to take the plunge? In a quick scan of this thread, I've seen only 1 person report receiving a package, and another person report that their package was marked out for delivery. And a whole lot of sketchy excuses from the source. But at least the prices are high!

Many customers received the package, but they did not write a review here.
But they sent me direct messages.
In the future, we will encourage customers to give feedback here
Thanks for your supporting and trust.

 

[pewex]

Better to post what IS in stock instead of OUT of stock

 

[Frontdouble]

Confirmed a refund was received. Took a long time though.

My whole experience with this vendor was definately one for the ages. Poor communication, poor processes. Quick responses to take your money but then you give her your money, true colours show.

Status did not move for more than a month and refused to refund unless it showed as seized, kept telling her if the package is lost it won’t showed as seized.

Kept advising me she will provide updates whoever I was the one that had to proactively follow up.

Refund took long, and I’ll be honest, i don’t know if i would have received it earlier than yesterday if I didn’t put her on notice on meso. But even so, it’s pretty evident how she operates from my updates and she exposed herself that she can’t meet deadlines. Excuses after excuses, lack of accountability, no signs of sense of urgency placed in rectifying issues.

In conclusion refund received, would it have taken longer if I didn’t provide updates on meso for everyone to see? Who knows. Would I recommend this lab to people? Me personally I would tell them to avoid this vendor till they sort improve everything about them

 

[Eva-Hebei lianfu]

Confirmed a refund was received. Took a long time though.

My whole experience with this vendor was definately one for the ages. Poor communication, poor processes. Quick responses to take your money but then you give her your money, true colours show.

Status did not move for more than a month and refused to refund unless it showed as seized, kept telling her if the package is lost it won’t showed as seized.

Kept advising me she will provide updates whoever I was the one that had to proactively follow up.

Refund took long, and I’ll be honest, i don’t know if i would have received it earlier than yesterday if I didn’t put her on notice on meso. But even so, it’s pretty evident how she operates from my updates and she exposed herself that she can’t meet deadlines. Excuses after excuses, lack of accountability, no signs of sense of urgency placed in rectifying issues.

In conclusion refund received, would it have taken longer if I didn’t provide updates on meso for everyone to see? Who knows. Would I recommend this lab to people? Me personally I would tell them to avoid this vendor till they sort improve everything about them

In your order, we also found the shortcomings of our service. In future orders, we will improve these .
Whether we will do business together again in the future, hope we can maintain a good and friendly relationship.
You can still ask me any questions about the product.
Thanks for your supporting and trust。

 

[Stealth500]

In your order, we also found the shortcomings of our service. In future orders, we will improve these .
Whether we will do business together again in the future, hope we can maintain a good and friendly relationship.
You can still ask me any questions about the product.
Thanks for your supporting and trust。

The way these posts are written is suspect as fuck. Words purposely missing to make their english seem poor. This is not how a message translated using an application presents.

 

[Frontdouble]

In your order, we also found the shortcomings of our service. In future orders, we will improve these .
Whether we will do business together again in the future, hope we can maintain a good and friendly relationship.
You can still ask me any questions about the product.
Thanks for your supporting and trust。

Let’s focus on you @Eva-Hebei lianfu , not the accountant, not your fowarder, not your agent.

Can you provide the forum an explanation why throughout this whole 2 month exchange you said you will provide an update but never did? Why do we always have to follow it up with you? Why did you promise a refund by the weekend yet I had to reach out after the weekend to ask for the refund? If you really work hard to rectify issues, why haven’t you been the one proactively reaching out to customers to provide updates or request details for a refund?

From the start I educated you on what to do to build a good reputation, yet you didn’t want to change your ways, and even when I put you on notice in front of everyone in the forum, you still didn’t meet deadlines, you showed everyone live in action how poorly YOU operate

 

[Eva-Hebei lianfu]

Let’s focus on you @Eva-Hebei lianfu , not the accountant, not your fowarder, not your agent.

Can you provide the forum an explanation why throughout this whole 2 month exchange you said you will provide an update but never did? Why do we always have to follow it up with you? Why did you promise a refund by the weekend yet I had to reach out after the weekend to ask for the refund? If you really work hard to rectify issues, why haven’t you been the one proactively reaching out to customers to provide updates or request details for a refund?

From the start I educated you on what to do to build a good reputation, yet you didn’t want to change your ways, and even when I put you on notice in front of everyone in the forum, you still didn’t meet deadlines, you showed everyone live in action how poorly YOU operate

We didn't run away from the problem.
When the package didn't update the logistics, we urged the forwarder to contact the local agent to confirm the package.
It happened before that the package was temporarily stored in the customs and was sent again later. We need to confirm whether the package was really detained. No one wants customers to receive the package smoothly more than us.
And we have refunded you and you have received it.
For the problems in the order, we will improve in the future.

 

[Stealth500]

We didn't run away from the problem.
When the package didn't update the logistics, we urged the forwarder to contact the local agent to confirm the package.
It happened before that the package was temporarily stored in the customs and was sent again later. We need to confirm whether the package was really detained. No one wants customers to receive the package smoothly more than us.
And we have refunded you and you have received it.
For the problems in the order, we will improve in the future.

thanks for exposing them.

 

[Stealth500]

Let’s focus on you @Eva-Hebei lianfu , not the accountant, not your fowarder, not your agent.

Can you provide the forum an explanation why throughout this whole 2 month exchange you said you will provide an update but never did? Why do we always have to follow it up with you? Why did you promise a refund by the weekend yet I had to reach out after the weekend to ask for the refund? If you really work hard to rectify issues, why haven’t you been the one proactively reaching out to customers to provide updates or request details for a refund?

From the start I educated you on what to do to build a good reputation, yet you didn’t want to change your ways, and even when I put you on notice in front of everyone in the forum, you still didn’t meet deadlines, you showed everyone live in action how poorly YOU operate

thanks for exposing them

 

[Frontdouble]

We didn't run away from the problem.
When the package didn't update the logistics, we urged the forwarder to contact the local agent to confirm the package.
It happened before that the package was temporarily stored in the customs and was sent again later. We need to confirm whether the package was really detained. No one wants customers to receive the package smoothly more than us.
And we have refunded you and you have received it.
For the problems in the order, we will improve in the future.

You didn’t address any of the questions. I said let’s focus on you not anyone else. Why do people have to reach out to you for updates? Why were you never proactive in reaching out to customers to provide updates? You didn’t even mention accountant was in surgery till this matter was shared on meso, I waited a week for a refund and you didn’t mention anything about accountant having surgery

 

[Frontdouble]

@Eva-Hebei lianfu if your service is so good, why hasn’t any customers stepped in to vouch for you?

 

[Eva-Hebei lianfu]

You didn’t address any of the questions. I said let’s focus on you not anyone else. Why do people have to reach out to you for updates? Why were you never proactive in reaching out to customers to provide updates? You didn’t even mention accountant was in surgery till this matter was shared on meso, I waited a week for a refund and you didn’t mention anything about accountant having surgery

Yes, the customer contacted me.
The entire process of completing the order requires not only me, but also the freight forwarder, local agent, and accountant.
It takes time to confirm whether the package is really detained.
The forwarder and local agent do not only serve our company.
If someone tells you that he completes all the processes of the order by himself, he must be a liar.
We cannot only process the order of one customer and ignore the orders of other customers.
It is meaningless to keep entangled in past problems. The key is to see how we can improve in the future.

 

[Eva-Hebei lianfu]

@Eva-Hebei lianfu if your service is so good, why hasn’t any customers stepped in to vouch for you?

Many customers have received the packages and are continuing to place orders.
Not every customer watches the forum every day. As long as they receive the packages smoothly and the results are good after use, we are very happy.
In the future, we will also encourage customers to leave comments here by giving discounts or gifts.

 

[Frontdouble]

Yes, the customer contacted me.
The entire process of completing the order requires not only me, but also the freight forwarder, local agent, and accountant.
It takes time to confirm whether the package is really detained.
The forwarder and local agent do not only serve our company.
If someone tells you that he completes all the processes of the order by himself, he must be a liar.
We cannot only process the order of one customer and ignore the orders of other customers.
It is meaningless to keep entangled in past problems. The key is to see how we can improve in the future.

What improvements have you made?

Translation: let’s not put a sense of urgency on rectifying matters and let’s focus on collecting money

 

[Frontdouble]

Many customers have received the packages and are continuing to place orders.
Not every customer watches the forum every day. As long as they receive the packages smoothly and the results are good after use, we are very happy.
In the future, we will also encourage customers to leave comments here by giving discounts or gifts.

There has been numerous updates scattered over multiple weeks yet none has stepped in to vouch for you lol

 

[lesstalk]

i order 2 times from this source
very fast shipping and replies,
the product feel good until now, no pip problem or something,
so dont put trash if you never order from them