I've been in your shoes, sort of. I've presented some product to the executive suite and said it provides, let's say, "real-time data analytics". And what I meant, and more importantly what I knew the buying decision-makers would interpret it to mean, is "interactive analytics that run fast enough to make you happy."
That's when some pedantic motherfucker from the engineering team, for whom I have an entirely different presentation that doesn't (mis)use a term of art like that, pops up and says "oh really? Your platform provides guaranteed bounded latency for arbitrary analytical queries?" with a scoff and a tip of the fedora. And then I've got to walk it back and explain what colloquial meaning we're using, and what our actual guarantees and latencies are, and of course more complex queries take more time, blah blah blah. It's annoying, but if we can't answer that guy, then he'll keep chipping away at our credibility and reputation within the company and we'll never get the sale, because in his mind, if we're wrong about something as basic as that, nothing we say is trustworthy.
He will do that even if he's used the product and found it satisfactory. That's not good enough.
Somebody is wrong on the Internet.
Now you've got a pedantic motherfucker popping up and calling you out on some claims that most of us just ignored or interpreted in some way that made more sense. Maybe some of the duller knives in the drawer believed you literally, I don't know, but I doubt many did. So maybe "Pharma grade flow hood" really means "I bought a flow hood from a legitimate medical/lab equipment supplier and its specs are pretty good and we didn't just knock something together out of plywood", and maybe "pharma quality APIs" means "tests at 99% or greater purity". If you really are better than the next guy, that's enough to win all the business you want. Just tell us what you really meant and then back it up.
We don't really know what you mean, though, unless you tell us, and we don't know if we can trust those claims unless you provide evidence. Maybe there's a huge surprise here and you really do comply with a bunch of pharma manufacturing standards. There's not much point in doing that, though, unless you get some credit for it. Showing evidence would get you some credit.
But literally nobody expects that to be the case. If you responded to
@readalot and said "we kind of misspoke on 'pharma grade' and actually should have said 'blah', which we think is quite good compared to others and entirely sufficient for this application", what most of us would hear is the good stuff. We're not going to clutch our pearls because you clarified that a statement we never believed or gave you any credit for in the first place isn't true.
Please help put this debate to rest and take your thread back. Just answer the damn questions.