Learn to speak English and stop putting people who say things you dont like on ignore and then you’ll see clearly what people are saying.
Your customer service is shit, compare how you were on page 1 of this thread to now, you’ve let money and greed corrupt you and soon enough you’ll end up Like every other famous lab that thought they were untouchable because you forgot the basics which is keeping your customers and perspective customers happy.
You have a clear opportunity to turn things around immediately this instant and stop being a Fanny.