MESO-Rx

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MESO-Rx Sponsor Pharmacom Labs officials and our Basicstero.com store

Ratchet said:
@Pharmacom Support. Woulfd like to place an order but havent paid anything with crypto in years and that was a ballache then, where can I find the most up to date tutorial on how to send a payment?

Cheers
Click to expand...
Consider using a personal wallet to store your cryptocurrency and from which you may you’re your payments. With this way, you may transfer your crypto into the wallet and then makes payments from the wallet.

Exodus is an example of a high-quality wallet with a good reputation: https://www.exodus.com/

What most people do when using cryptocurrency is to buy the cypto tokens on an exchange, such as Coinbase, and then send the crypo to a personal wallet.
Note that you can make an anonymous wallet that is located on your computer, or other device, and may not require personal information, if anonymity is important to you.

Your personal wallet will function as a middle-point between the exchange and the destination of your payments. This way you do not transfer funds directly from an exchange to the final destination.
Transfer funds into the wallet, then send payment from the wallet to the final destination.

Also, after you send the funds, make sure to correctly enter the payment in your Basicstero account so the transfer may be located and verified (please see the guide linked below for more details).

• How-To Submit Payment Info Guide:
RThoads

MESO-Rx Sponsor Post in thread 'Pharmacom Labs officials and our Basicstero.com store'

How-to Submit Payment Info Guide

This guide gives step-by-step instructions of how to submit payment information on the Basicstero site.

• Step-1: Log into your Basicstero account.
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• Step-2: Select "Payment" link from the dashboard options.
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• Step-3: Select the "Submit payment info" option from the menu on the Payment page.
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• Step-4: Select the payment method by clicking on the type of method that was used to...
 
RThoads said:
@BK2THEFUTURE Hello again. I assure you that I am genuine and not AI bro. I've been here a long time and you can see my post history.
I have always tried to help everyone -- and, I am just trying to help you understand things by giving the facts.

I am real and I'm simply telling you the reality of how things work.
Its fine if you want to accept it or not, but clearly the reality of the situation does not depend upon your acceptance of it.

There is no reason to be argumentative or rude towards me in any way -- it will not change the situation or help improve things for anyone.
Also, it does not make sense to get annoyed with me because I am here trying to help you -- I'm a good ally to have here and I can offer a lot of insight and help with things.
Its better to work with me so we can figure out what's going on and try to improve the situation.

So let's work together and try to better understand this situation so that we may all learn from it and try to see if there is anything that can be improved.

Please answer these simple questions so I can offer some insight or help with this situation (for you and the source):

Firstly, was this an International order?
or, was it a Domestic warehouse order?
and, did you get a tracking number?

This is important to consider: I completely agree there is a problem if it was a domestic order that took this long to process because you pay for a premium and faster service with a domestic warehouse.
With International, I suspect there may be a chance that your are making an incorrect assumption about the shipping process (let's look into it to know for sure).


This is confusing to me.
How did you determine that it took 12 days before they started processing the order (how do you know what work the warehouse may have done on each day and when, etc.)?
and what do you mean by another 2 days to process it for delivery?
I am not even sure what you mean by these comments.

When an order is placed, the status says "waiting for payment."
Then, when the payment is confirmed the order status says "order processing."
There are no other steps between this -- the order literally updates to the processing step as soon as the payment is confirmed.
Someone can only know his payment was confirmed because the status changes from "waiting for payment"/"payment being checked" to "order processing."

During order processing, there are no intermediate updates or other steps while the warehouse packs and prepares the order for shipping.

Then, the order status is updated to "Order shipped" after the processing step is complete, There are no other status updates between "order processing" and "order shipped."

Usually a tracking number is manually uploaded into the order details few weeks after the order has shipped. This does not delay the transit in anyway; the package is already moving in the postal system even if the tracking number is not yet available in the order details.
Click to expand...
It is an EU domestic order.

I can tell because I have the transmission king number. The shipping label was only created 12 days after. It then took 2 days for the package to be ready to be shipped.

I have also just checked and it's now only just been handed over to the postal service. So it took 10 days for them to hand over the package to NL.

I can only assume none of this is coming from the EU and the cost difference is just a scam because it takes the same amount of time as International
 
BK2THEFUTURE said:
It is an EU domestic order.

I can tell because I have the transmission king number. The shipping label was only created 12 days after. It then took 2 days for the package to be ready to be shipped.

I have also just checked and it's now only just been handed over to the postal service. So it took 10 days for them to hand over the package to NL.

I can only assume none of this is coming from the EU and the cost difference is just a scam because it takes the same amount of time as International
Click to expand...
I agree that something about this situation sounds strange if it was an order from the EU Domestic warehouse (warehouse #3).
The domestic warehouse does not usually take this long and to the best of my understanding it does not use the NL middle-point.
I don't think I have seen a EU domestic order go through NL before; the NL middle-point is usually used for international orders to Europe.
I would like to investigate this situation further to try to understand the details so I can help everyone by making suggestion to the source if there are things that can be improved.
Please send me the order number in private message so I can see if there was any mistakes or anything that can be improved.
I will send you a PM about it.
 
Been a long time customer and doesn't appear I am getting the loyalty discount that I've heard about (i've placed tons of orders at this point). Can someone look into this please? Thanks
 
dizzleskiiiii said:
In Canada, are you still shipping with the Canada Post strike?
I want to place a order
Click to expand...
To the best of my understanding, Canada's postal system is not working because of the strike. As a result, I don't think Canada's postal system is accepting or transporting packages at this time.
I am not yet sure how this strike affects all of us.
This unfortunate situation is still very new and we are all just hearing about it only a few days ago.
It may take some time for businesses better understand the situation and learn how to adapt.

globalnews.ca

Canada Post strike: What we know as postal workers walk off the job - National | Globalnews.ca

CUPW announced their members would be going on strike with immediate effect, adding that the “future of the post office is on the line.”
globalnews.ca globalnews.ca
 
broilovesushi said:
Been a long time customer and doesn't appear I am getting the loyalty discount that I've heard about (i've placed tons of orders at this point). Can someone look into this please? Thanks
Click to expand...
Please contact customer support directly using the messenger in your Basicstero account and ask for the discount if you know that you meet the requirement.
They will be able to check your account history and see how many orders you paid for and then apply the discount to your account if your account qualifies.

• How-To Contact Basicstero Customer Support:
RThoads

MESO-Rx Sponsor Post in thread 'Pharmacom Labs officials and our Basicstero.com store'

How-To Contact Basicstero Customer Support

Now you can contact Basicstero’s customer support directly via an internal messenger in your Basicstero account instead of filling out a form on the “Contact Us” page.

For your convenience, Basicstero has added a "Messages" section on the store website where you can contact customer support for any questions or help you need (such as with payment, ordering, account, etc.).

You can find this new option on the top bar when logged into your Basicstero account.

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  • Like
 
broilovesushi said:
Been a long time customer and doesn't appear I am getting the loyalty discount that I've heard about (i've placed tons of orders at this point). Can someone look into this please? Thanks
Click to expand...
Did you get help with this yet?
Does your account have the discount now?
 
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