Even I have to agree with this, the communication/marketing style is not helping, it does not leave a good impression. It's a bit hard for me to corelate the communication style with the great products he used to deliver, and with how great some of his staff was at communicating.
But perhaps he is on his own with it now, and used to have employees for those parts.
In the end as long as the products are good, cheap, end delivered securely, I can forgive a lot of things.
I'm in ireland and europe (spain) mostly myself, there is none of the products I'm interested in at stock yet.