I'll be honest - I didn't know the process you describe is proper etiquette (duly noted for myself). I've never ended up with free stuff - but I have definitely placed an order and changed my mind (I think mostly with the ones that have websites and have automatic checkout)...and never finished the payment process. I honestly never have it a second thought because they didn't have a transaction ID.
I'll pay attention to any future scenarios where I might change my mind and be certain to let the vendor know I've changed my mind (truthfully when I've not contacted them back it's because I assume they will get the message the transaction is dead and I don't have to bother filling their inbox with a message saying "hey, I'm a broke piece of shit" or "goddammit....the wife is asking about all these crypto charges..." Lol
In all seriousness, thanks for updating us newer to the process what is considered proper procedure. I don't know CaneKraken at all but can see how it could be a legit mistake (even if it screwed the seller). I can also see how receiving the product should probably result in some sort of at least partial compensation...but the seller has deemed otherwise.
I’m dating myself. “Info Collectors”. Before Bitcoin became all the rage in our Community we would order gear from sources on the boards by sending them a dm or by the sources email. There were a few different ways we would get payment to them. For a while Western Union and MoneyGram were popular. If you were a trusted client you could pay CIM(cash in mail).
Then in more recent times we had Walmart to Walmart money transfers.
Western Union & MoneyGram, years ago, we could send large amounts using the Test Question and Andwer option. The sender would give the clerk his Question that the Receiver of the cash being sent to on the other end would have the Answer to.
This allowed the source to pick up the cash without any kind of ID. For example, my gear order came to $825. The source would give me the Test ? to give the clerk at the grocery store that is also a Western Union or MoneyGram agent. The source would also give us the Answer to the Test ?. The source would then either go to the WU or MG agent where he is located or send someone to with the info to pick up the cash. They walk in and tell the agent he is expecting a money transfer. They would ask for his ID and he would tell them they used the Test Question and Answer option. They ask me the ?. “What time is dinner” The Answer: 9:35. He hands the guy the $825. What also helped keep the dealers safe was that we didn’t have to specify the location the money was to be picked up. I believe it could be picked up at any location in the county. It could’ve been any location in the state it was sent to.
The Fed’s of course were aware that drug dealers and their clients were big fans of this anonymous way to buy and sell drugs. When the internet kicked off it put drug dealers in touch with a whole new group of clients. Didn’t matter where everyone lived. Advertise online. Local drug dealers expanded their biz exponentially.
The Fed’s also knew that these drug dealers and their clients loved the Priority Express option to get their product into clients hands in most cases next day.
Dealers soon realized it was safer to blend in with the tons of Regular Priority pkg’s. Much less expensive also. Steroid buyers, on the whole, were satisfied with what used to be Priority 2 to 3 day delivery. Covid slowed things down a bit.
Then there were the Green Dot moneypaks. We could buy moneypaks in amounts up to $1k or $1,500 I believe? We would send the source the # we scratched off the back of the moneypak card like a scratch lottery ticket. The dealer got on the phone or computer and put that # in and the amount we put on that moneypak would be loaded onto the guys GreenDot card that he could spend like a prepaid visa or hut an ATM and pull the cash out.
Now, info collecting(getting instructions for payment and not following through) was a problem because the potential client had sensitive info. Buying gear was a bit more personal in days gone by.
The Feds forced WU & MG to limit amounts that could be sent without proper ID. The Patriot Act took a lot of things away. Protecting the citizens of this country by taking away the rights our Forefathers died for is backwards ass bullshit.
Last I checked WU & MG had a $150 limit to send & pick up without ID.
I knew some sources/dealers who had stacks of GreenDot cards. That didn’t last long. Accts were closed and the names that had accts closed were not able to reapply.
PayPal customers faced similar scrutiny. “Suspicious”’Activity… sending $$ “friends & family” too often(trying to figure out what would trigger an acct to be frozen didn’t seem possible) would frees an acct. Trying to get the cash out of a frozen paypal acct was impossible. Trying to talk to a human to find out why of trying to speak to someone who could unfreeze an acct was also not possible.
Forums were opened by folks trying to bang together to change things were full of frustrated people. People would have most of their cash tied up in their PayPal acct’s because of convenience soon found out they had no recourse or way to access their money for a min of 6 months. Homes foreclosed on and businesses went under.
I was kind of all over the place here. Before Bitcoin. I apologize if the same rules don’t apply as they once did. I still have serious doubts as to the OP’s intentions.