Why was a box not used in the first place is what I wonder
They’re free
They prevent things from breaking more than just bubble wrap alone inside a bubble mailer
And most importantly, you can’t feel pill bottles and vials inside a box when you pick it up
We’re always open to suggestions, and switching to boxes is something we’ve been discussing with the team.
That said, the padded envelope, the order wrapped in bubble wrap, then tossed inside another padded envelope wasn’t just a random call. We beat the hell out of a bunch of packaging options before settling on this setup. Tossed them around, drop-tested them, tried to break them. The double mailer consistently held up better, kept things tighter, and gave us way more flexibility with fitting much more gear (also, most of our orders this week couldn't even fit in the boxes, for what that's worth).
We’re definitely listening and open to making changes if there’s a better option down the line.
—Primal Pharma
